kointoto Privacy Policy

This page describes what we collect when you use kointoto and how we keep that data protected. We at kointoto take your privacy seriously and operate under clear commitments about data handling, third-party access, and your rights as a user on our platform.

Our privacy practices reflect the way we run kointoto — transparently and with respect for the information you share. Whether you access our sportsbook coverage of Liga 1 and Piala AFF, play slot games like Aviator and Sweet Bonanza, join live-dealer tables, or use esports markets, we handle your personal data according to the principles outlined below.

We serve users across supported jurisdictions in Southeast Asia, including Jakarta, Surabaya, Bandung, Medan, and Semarang. Our data practices comply with applicable privacy law in the regions where we operate. If you have questions about how we use your information, this policy explains our approach.

What We Collect on kointoto

We collect personal data in several categories. When you open an account on kointoto, we ask for your name, email address, phone number, and date of birth. We also collect identity documents during account verification — typically a national ID, passport, or driver's license — to comply with anti-money-laundering requirements.

We record your transaction history on kointoto, including deposits via DANA, e-wallet, mobile banking, local payment, online payment, and bank transfers (e-wallet, mobile banking, local payment, online payment). We log your gameplay activity, betting patterns, and account balance changes. We also collect technical data: your IP address, device type, browser version, and the pages you visit on our platform.

How We Use Your Data

We use your personal information to operate kointoto — to verify your identity, process your deposits and withdrawals, and settle your account. We also use it to detect fraud, prevent money laundering, and comply with legal obligations in the jurisdictions where we operate.

We analyze gameplay data to improve our platform. This helps us understand which games (like Fortune Tiger, Mahjong Ways, and Gates of Olympus) are most popular, how our tournament structures perform, and where we can enhance the user experience. We do not sell your data to third parties for marketing purposes.

We may contact you via email or SMS to confirm account changes, notify you of withdrawals, or alert you to suspicious activity. During major events like Idul Fitri, Idul Adha, and Imlek, we may send promotional messages about seasonal tournaments or payment offers — you can opt out of these at any time in your account settings.

Third-Party Processors

We work with payment processors to handle deposits and withdrawals on kointoto. These partners see your transaction data but are bound by confidentiality agreements. We also use cloud hosting providers to store account information and game logs. These vendors operate under data protection contracts and may be located outside Indonesia.

Our live-dealer studios use video streaming partners to deliver blackjack, roulette, baccarat, and Dragon Tiger tables. These partners receive only the data necessary to stream your session — they do not store your account details or payment information.

Your Rights and Our Commitments

You have the right to access, correct, or delete your personal data on kointoto. You can request a copy of all information we hold about you by contacting our support team. We will respond within standard business windows — typically within five working days for data access requests.

We retain your data for as long as your account is active and for a period afterward to meet legal and tax obligations. If you close your account on kointoto, we will delete non-essential personal data within thirty days, though we may retain transaction records for compliance purposes.

Cookies and Tracking

We use cookies on kointoto to keep you logged in, remember your preferences, and track how you navigate our platform. These are essential for the service to function. We also use analytics cookies to understand traffic patterns and improve performance. You can disable non-essential cookies in your browser settings, though this may affect your experience on kointoto.

Contact kointoto

If you have questions about our privacy practices or wish to exercise your rights on kointoto, contact our support team. We offer multilingual help during business hours via live chat, email, and in-app messaging. Our team can assist with data requests, account concerns, and privacy inquiries. We are committed to resolving your concerns promptly and transparently.

Our services are available only where local law permits. We comply with privacy regulations in each jurisdiction where kointoto operates. If you believe we have mishandled your data, you may also lodge a complaint with the relevant data protection authority in your region.